I just have to share this! Here's what I posted to Sprint customer service this morning after a maddening hour. It was posted through an online form, which of course, didn't have the proper categories for my rant.
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Customer Name: Joseph Ebel
Sprint PCS Phone Number: 828-xxx-xxxx
Form: Ask A Question-Manage
Topic: Other
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Question: No question, just a comment: Your new challenge questions on the website (while creating a new account for the new billing system) are completely screwed up. It was only when I changed 'NEVER' to 'EVER' that I was able to correclty answer them, and some of the choices were so badly mangled that I could only wildly guess at their meaning, e.g., '2 Nd King' meant '45 King'. Some questions asked about a vehicle I owned 10 years ago!!! Please, let's get some sanity in the process!! It was only through persistence and shear luck that I made it through (on the fourth pass).
Joe Ebel
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And now, here's the response (emphasis added by me):
Dear Joseph Ebel,
Thank you for contacting Sprint.
I appreciate you taking time out of your busy schedule to write regarding the excellent service you received. Our goal is to serve you with world-class customer service, and feedback from customers like you is a great source of motivation in our endeavor to achieve that goal.
Thank you for contacting Sprint. We appreciate your business.
Sincerely,
Cynthia B.
Sprint
Ya think this is an automated response, or does Cynthia B. have a wicked sense of humor?
Well, all I can say is 'motivate this!!!...'
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